Support tickets are how you reach out to Lighthouse staff when you need help, have a question, or want to report something. Think of it like sending a message directly to the right team -- your conversation stays private between you and the staff handling it.
Here are some common reasons to open a ticket:
When you create a ticket, you'll choose which department should handle it. Pick the one that best fits your situation:
| Department | What They Handle |
|---|---|
| Command | General questions, community policies, website bugs |
| Chaplain | Prayer requests, Bible studies, spiritual support |
| Engineer | Technical issues, server problems, account issues |
| Quartermaster | Player disputes, rule violations, moderation concerns |
| Steward | Events, builds, community activities |
If you're not sure which department to pick, Command is a safe default. Staff can always route your ticket to the right team.
Your ticket is only visible to you and the staff in the department you selected. Other community members cannot see your tickets. This means you can feel comfortable sharing details about your situation.
Once you submit a ticket, the staff in that department are notified. Someone will review your ticket and respond. You'll get a notification (based on your notification preferences) when they reply.